FAQ

1) Will I receive an email notification when I place my order?
You will receive an email confirmation after your order has been placed.
Once your PayPal account has been charged you will receive a PayPal notification.
When your order leaves our facility, you will receive a shipment confirmation email notifying the order is on its way.
You will be provided with a package tracking number.
2) Where are orders shipping from?
All orders are shipped from our logistic facility in Kobe Japan.
3)How is my order shipped?
Except otherwise stated all orders are shipped by EMS.
4) Are there some countries that you don't ship to?
Yes, countries that are under international economic sanctions or countries under Japan economic sanctions.
5) Who do I contact if I don't receive my order?
Please email us (preferably via eBay's Messaging service) if you don't receive your order after the stipulated arrival date is greatly exceeded.
6) Where is this store operating from?
We are operating from Kobe Japan.
7) Do you levy any sales tax on the products you sell.
No, you pay only for the cost of the goods and shipping.
8) How long will my order take to reach me.
You will be provided with a tracking number immediately after your order is shipped, which you can use to monitor the status of your shipment.
9) Can you ship my order Cash-On-Delivery (COD)?
We don't accept COD, all shipment has to be paid beforehand using Paypal payment.
10) Can I have my Order delivered in Japan?
Yes, we ship to all countries except those on economic sanctions.
11) Can a user designate a shipping carrier?
Yes, a user can designate a shipping carrier but the carrier should offer service in and out of Japan.
All cost associated with using the designated carrier will be borne by the user.
12) Are shipping rates inclusive of import duties and taxes?
No, import duties are not included as they are levied at the final destination country.
You may be asked by the custom authority in your country to pay tariffs or taxes on your order. Hence it is advisable to check before making your purchase.
RESTA bears no responsibility for any delays in shipping associated with duties in the destination country.
If you are unsure we suggest you contact your local customs office for more information.
13) Is it possible to request a change of the quantity or value on the invoice for custom declaration purpose?
No, the quantity and amount stated on the invoice cannot be different from what you ordered and paid for.
14) What payment Methods do you accept?
We accept PayPal payments during checkout. Immediate payment is also required for all transactions, meaning all items will be paid for at the time of checkout before the sale is finalized.
Shipping arrangement commences immediately after payment is confirmed.
If you have any questions about your PayPal payment for an order, please contact us.
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